Returns & Exchanges

At Whiskys, we strive for complete satisfaction with every premium bottle; however, due to the nature of food and beverage products, returns are generally limited to damaged or incorrect items. Please contact our support team within 14 days of delivery to initiate a resolution for any order discrepancies.

1

Contact Support

Email our customer service team with your order number and clear photographs of the damaged or incorrect bottle to initiate your claim.

2

Verification Process

Our quality assurance team will review your request within 48 hours to ensure it meets our safety and hygiene return standards.

3

Secure Packaging

If approved, carefully repack the item in its original protective transit packaging to prevent further breakage during the return journey.

4

Refund or Replacement

Once the item is received and inspected at our warehouse, we will issue a full refund to your original payment method or dispatch a replacement bottle.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing